Covid-19, Cleaning and Cancellation Information

Updated 18 October 2020

Tier 3 travelling and staying over night restrictions

We are unable to accept bookings from guests travelling to stay with us if they are travelling from, or live in Tier 3 areas. Travel to and from these areas is restricted to necessary travel only.  We cannot accept the booking if there is a current Tier Three local lockdown is already in place in your area, or if the move to lockdown to Tier Three is anticipated during the stay.

If you have already booked with us and the booking was taken when your local area was locked down to Tier 1 or Tier 2 and this changes to Tier 3, please contact us immediately. We will cancel the booking and refund your monies with Master Cancel.

For further advice please visit  https://www.gov.uk/guidance/local-covid-alert-level-very-high


The open space at Home Farm Cranmer and Cranmer Country Cottages make it ideal for a safe family break. Off the beaten track and surrounded by 175 acres of farmland there is plenty of space for everyone.  We’re looking forward to welcoming our visitors back to this special corner of Norfolk.

It is important that we are able to provide a safe environment for you to relax and enjoy your stay. We also have to protect our housekeeping team.

Cranmer Country Cottages is a member of the Professional Association of Self-Caterers and also Visit England Both trade organisations have worked closely to develop a strict Cleaning Protocols for Self-Catering Properties.  

PASC_Member_logo_2020.v2

Single household / multi-household arrivals

Regulation change on 14 September 2020 means that we cannot accept groups larger than 6 people from a maximum of two households (children under the age of 12 included).  We will contact you to ensure that your group complies with these rules. https://www.gov.uk/government/news/coronavirus-covid-19-what-has-changed-9-september 

Arrival & Departure

Arrival time is from 5.00pm. Departure time is from 9.00pm.  Unless you are staying out of season when we are not fully booked or we do not have a changeover for the next guests.  Any changes to the above must be confirmed by us in writing prior to your stay.

Pool management during Covid-19 restrictions

Pre allocated pool time slots:

Guests will have access to the pool between 7.00am – 7.30pm during peak season. The timetable will be reviewed from mid-September when we offer short breaks.​ Guests will be allocated private swim slots on a rotational basis. We will ask guests to adopt a beach style ‘turn up and swim’ or arriving ready to swim. The changing rooms will be closed and we will ask you change in your cottage and leave your shoes inside the pool lobby. Allocated pool times cannot be shared with other households. The pool will be closed on a Friday for deep cleaning. It will not be available either side of arrival or departure.  Guests who are staying for two weeks will be allocated a swim time during the day.

Games Room Use:

Our games room is currently closed due to the high level art now in place.  We will revise this on a regular basis.

Shared play area:

The shared play area is open and we ask guests to follow the current social distancing rules when using the space – one family to use the swings & play equipment at a time. Each cottage has its own private fenced garden area.  Please supervise young children when they are playing outside.

Flexible cancellation terms

We are protected by Master Cancel which removes the stress and worry from booking your holiday. You can cancel up to and including 2 days before the check-in date. Master Cancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances (including Covid or lockdown), we will refund you in full.  If you need to cancel your stay at Cranmer Country Cottages please contact us in writing.

 

Risk Assessment

  • In line with the agreed guidelines we have conducted a detailed Risk Assessment to ensure the safety of our guests and staff.
  • We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.
  • A copy of our current Risk Assessment is available on request.

Cleaning protocols

  • The housekeeping team have all completed training in Covid-19 Holiday Let Cleaning Protocols
  • Where appropriate we are using hospital grade Virucide disinfectants that comply with EN 14675.
  • The housekeeping team wear appropriate PPE and follow our strict cleaning checklist and protocol.
  • Our cleaning is managed in-house. We will check the properties prior to your arrival – we do not just leave it to remote cleaning agencies.
  • We provide appropriate cleaning materials and disinfectants within the property for you to clean as you go.
  • Please contact us if you require any further information with regard to our covid-19 cleaning policy.

 

Arrival and Departure

Our arrival & departure times have been revised to allow for additional deep cleaning and sanitisation between guests.

Arrival to site is strictly from 5.00pm* and departure is 9.00am*.  Please contact us 24 hours before you are due to stay and advise us of your anticipated arrival time.

*If your stay is outside of peak season and we are not fully booked we may be able to accommodate you from 4.00pm.  Please email or text us on your arrival day and we will advise you if this is possible.  Likewise, out of peak season we might be able to offer you a 10.00am checkout, subject to our cleaning arrangements.  Please contact us 24 hours before you are due to check out for confirmation.  Any changes to the normal arrangements must be confirmed by us to you in writing.

 

Your arrival

You are welcome to arrive any time from 5.00pm*. You will not be given access to the cottage before 5pm unless a special arrangement has been agreed in writing in advance. The cleaning we undertake is a 2-step process; the cleaning step is as normal but then we go through the whole house again disinfecting. This takes us extra time and we ask for your help in not arriving early.

You will have a no-contact check-in and check-out process.  All of the relevant access information will be sent to you in advance and you will be able to access your property without direct contact with us.

We do like to personally welcome all of our guests to ensure that you are comfortable in the property and settled in happily for your stay.  At Cranmer we have plenty of space and will be able to meet and speak with you from a safe distance. We are around between 5.00pm & 6.00pm on a Friday and Monday. If you need anything during your stay, we are just a phone call or email away.

Your departure

This shortlist of simple actions taken before your departure will help us enormously. We ask you to:

  • Leave before 9.00am prompt. No excuses!
  • Remove linen from used beds and bag the linen in the clear bags provided, including mattress protectors and pillow protectors. Towels to be bagged separately in the coloured bags.
  • Open windows in every room.
  • Run the dishwasher at 60 degrees with all crockery, cutlery, glasses and utensils that will fit. Don’t open or empty the dishwasher at the end of the cycle – we need the completed state of the cycle to be evident.
  • Bag all rubbish and place in the waste & recycling area as labelled. Take your own food items home at the end of your stay.
  • Lock the door and put the key in the keybox.

 

Helping you plan

For information for all things open in Norfolk please visit https://www.visitnorthnorfolk.com/  

 

Localised lockdown areas

If your postcode has been included in a localised lockdown at the time you are due to arrive for your holiday, you will not be permitted to travel and we will not be permitted to provide your accommodation. If this affects you then please contact us immediately bookings@norfolk-luxury-cottages.co.uk

 

Your Commitment to us 

Please observe the current rule of 6 and ensure your booking numbers comply with the rules. 

It is imperative that you do not travel if you, or any of your party are showing symptoms of COVID-19, or have been in contact with someone suffering from COVID-19 with 14 days of check-in.

Please read and familiarise yourself and your party with the following public health and government information:

https://www.gov.uk/coronavirus , including physical distancing measures and advice for infected households. 

If you or a member of your party develop symptoms of COVID-19 during your stay or within 14 days of your return home you must inform us immediately. 

If you or a member of your party test positive or develop symptoms during your stay. Call 111 online Coronavirus service or https://111.nhs.uk/covid-19/ 

UK Government Guidance states that you should stay indoors and self-isolate. Immediately book a test through https://www.nhs.uk/conditions/coronavirus-covid-19/  using your holiday address or, if you can’t get online, call 119. 

If your test is positive you must inform us.

If you are well enough to travel you should return home and self-isolate in accordance with current Government guidance.

If you are unwell and cannot return home, you will be expected to pay all costs for extending your stay. We recommend you take out travel insurance.

Test & Trace is England’s approach to preventing the spread of coronavirus in the community. https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

COVID19 – Guest FAQ’s

Click here for GENERAL FAQs

We have put measures in place to ensure you can have a safe and enjoyable holiday, to read more about this, visit our Covid-19 page. Furthermore, you can book without worrying about what may happen in the event of further restrictions Book with confidence

You can find the answers to other Frequently Asked Questions below:

 

Will it be safe to stay in your cottages?

We’re taking extra measures to ensure you have a safe and enjoyable stay see our Safety-First info.

 

What happens if there is another lockdown? Or if I have to cancel due to coronavirus?

We are protected by Master Cancel which removes the stress and worry from booking your holiday. You can cancel up to and including 2 days before the check-in date. Master Cancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances (including Covid or lockdown), we will refund you in full.  If you need to cancel your stay at Cranmer Country Cottages please contact us in writing.

 

Can I still book a holiday with you if my local area is in, or about to be placed in Tier 3 lockdown?

We are unable to accept bookings from guests travelling to stay with us if you are travelling from, or live in Tier 3 lockdown area.   Travel to and from these areas is restricted to necessary travel only.

 

What happens if my area goes into Tier Three lockdown?

You should contact us immediately to cancel, or rearrange the dates for your stay with us.

 

What can I expect when I arrive at the property?

The key will have been left in the key-box and the security code sent to you. All beds will be made with freshly laundered linen, mattress, duvet and pillow protectors. Towels will be available for use in the bathrooms. You will find crockery, cutlery and glasses in the dishwasher – they will have been washed on 60 degrees setting and sterilised for your use. The amount of crockery and cutlery we provide has been reduced to allow us to run everything through the dishwasher or wash by hand. All pans and cooking utensils will have been washed in hot soapy water. High touch items, décor cushions throw’s etc have been removed.  The property will have been thoroughly cleaned, disinfected and misted using Covid-guard. 

 

Is there any flexibility whatsoever on check-in, check-out time?

We are sorry check out is strictly by 9.00am and arrival strictly after 5.00pm.

We do understand that many of our guests have young children, however, this is part of our Health & Safety Covid-19 protocols. We require extra time to complete a double clean and sanitisation of the property between guests. Guests are not permitted to enter the cottage if staff are still cleaning or if the cleaning process has not been completed. We will not permit guests to site before 5.00pm.  We do not have a shared emergency toilet on site.

Can I have visitors to my cottage?

Sorry at this time no, only guests who are registered with us are permitted on site. We are required to collect names and telephone numbers of everybody working or staying on site. We are conscious that we have a responsibility to all of our guests to restrict the numbers of people coming and going on site.

Can I book 2 neighbouring cottages and socialise with friends outside during the new Rule of 6?

Sorry we cannot permit socialising between cottages or overnight stays of more than 2 households of max 6 people per group in our properties under the current rules. Therefore, Owl’s Roost, Swallows Nest, The Eco barn or End Cottage cannot be booked for this purpose.  Please do not ask us to unlock the communicating doors once you arrive as this will be out- side of the legal rules & restrictions. Our normal group bookings will be resumed once the rules are lifted.

 

Is the shared play area open?

The shared play area is open and we ask guests to follow the current social distancing rules when using the space. Each cottage has its own private fenced garden area.  Please supervise young children when they are playing outside.

Is the pool open?

Our pool opened on July 25.  We have been heating & circulating the water in our pool throughout lockdown, to maintain safe water quality.

How will the pool be managed once you are allowed to open? 

Guests will have access to the pool between 7.00am – 7.30pm during peak season. The timetable will be reviewed from mid-September when we offer short breaks.​ Guests will be allocated private swim slots on a rotational basis. We will ask guests to adopt a beach style ‘turn up and swim’ or arriving ready to swim. The changing rooms will be closed and we will ask you change in your cottage and leave your shoes inside the pool lobby. Allocated pool times cannot be shared with other households. The pool will be closed on a Friday for deep cleaning. It will not be available either side of arrival or departure.  Guests who are staying for two weeks will be allocated a swim time during the day.

Can I change my allocated swim time?

The pool timetable has been designed to ensure that every cottage has a combination of popular times and less popular times.  To be fair to everyone it is not possible to swap the times around. If we are not fully booked during your stay, we can look at allocating the unused times, however we will not be able to do this until 24 hours prior to your arrival.

 

When will the games room be open?

Our games room is currently closed due to the high level art now in place.  We will revise this on a regular basis.

We will provide table tennis and pool facilities.  We have removed children’s toys and books for hygiene reasons.

The games room will be available on a first come first basis with access restricted to a single cottage/booked group. Use will be limited to 1 hour unless there is no one waiting to use the facility.

Please bring your own table tennis bats and balls.

 

What if I arrive early or cleaning is not completed?

Please do to arrive to site before 5.00pm. You will be asked to remain in your car whist cleaning is completed and our team have left the property.  Sorry, we cannot provide emergency bathroom facilities.

 

How will I find my cottage?

You will have been sent a map of our site clearly showing the location of our cottages, car parking and facilities.  Please stick to your allocated areas unless accessing the facilities.  Please exercise social distancing when coming and going from the site for everyone’s safety and security.

 

What will I need to bring for my stay?

We provide a starter housekeeping box. However, you will need additional supplies as you would use at home.  We will not leave anything in the cottage from a previous guest stay or any shared use items.

  • Please bring face masks, PPE that you would use at home and when out and about.
  • Please bring black rubbish sacks for the disposal of your household waste: paper towels, gloves, masks etc wipes, nappies etc. Additional toilet rolls, disposable gloves, hand sanitser, handwash, soap antibac wipes etc. tin foil, kitchen roll. Please do not bring bleach as we have a septic tank system. Zoflora multi use disinfectant and Milton are safe and effective to use.
  • We provide guests with a multi-purpose cleaner from Delphis Eco and some Zoflora disinfectant along with paper towels and washable cloths.
  • Household food staples: milk, tea, coffee, salt & pepper, olive oil spices etc. Bottled water for infants under 6 months.
  • Tennis racquets & balls.
  • For the pool please bring slides, crocs or flip flops to wear to and from your cottage and leave outside the door to the pool. A dressing gown or wrap to wear over your costume for a ‘beach style turn up and swim’ Towels for use in the pool. Splash- About Happy Nappy Swim Nappy neoprene nappies for infants and young toddlers. Available from Amazon.
  • Baby change mat, mattress for travel cot – Red Kite sleeptight size 95 x 64 cm, cot bedding.
  • Children’s books, toys, DVD’s.

 

What baby/child items will still be available in the cottage?  

All supplementary high touch items have been removed including board games, toys and baby equipment.  We will provide a Red Kite travel cot and high chair, however we will not be able to provide a supplementary cot mattress. (Our red kite travel cot takes a mattress size of 94 x 64cm). We will provide some plastic crockery & cutlery which will go through the dishwasher. We will provide a bath mat on request.

 

Are there local places open for refreshment and facilities close by?

local café and farm shop 25 mins away https://www.creakeabbey.co.uk/

 

What happens if I, or a member of my party falls ill and we have to self-isolate at the property?

People staying in accommodation that have symptoms of coronavirus (COVID-19)

If anyone in your party is displaying signs of the coronavirus (COVID-19) virus while staying at Cranmer Country Cottages you should inform Lynne & John Johnson immediately, self-isolate where you are to minimise any risk of transmission, and request a test. If you are confirmed to have coronavirus (COVID-19), you should return home if you reasonably can. You should only drive if you can do so safely. If you cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

We will discuss next steps with you as soon as possible. If you are unable to return home you would have to arrange food deliveries to bring food to your cottage and you should clean your own rooms and strip your own beds.  All guests in the property must remain in isolation and not come into contact with staff or other guests.  Children must be kept indoors away from other guests.

You will be expected to pay all costs for the additional dates of your stay, and any forward bookings cancelled due to your occupancy, including 72 hours for the cottage to remain empty after your departure. We will charge for a professional deep clean and any bedding items which need to be destroyed.

Guests should follow government {guidance on dealing with possible or confirmed coronavirus (COVID-19) infection]

(https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection).

 

Once the guest and their family or group has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolationhousehold isolation and social distancing.

 

Where can I find out more information about Coronavirus?

To find out more about Coronavirus and read the most recent advice from our Government, we would advise you to visit: https://www.gov.uk/coronavirus

Click here for more FAQs

BOOK WITH CONFIDENCE

Booking a holiday is so exciting! Your experience shouldn’t be spoiled by worrying about what would happen if there’s another lockdown. When you book directly with us you can be assured that we will move or cancel your booking, if you need to.

All bookings taken after July 1 2020 for dates from August 1st 2020 are covered by Master Cancel which removes the stress and worry about booking your next holiday You can cancel up to and including 2 days before the check in date. Master Cancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances, we will refund you in full.

Booking with us gives you the reassurance that if you are unable to go on holiday because:

  • There are UK Government restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible due to compulsory quarantine.
  • Or, if our cottages are legally closed to visitors due to the Coronavirus outbreak.

Good to Go is a UK-wide industry standard and consumer mark; The ‘We’re Good To Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.

Swimming pool

Guests will be emailed the seasonal pool swim timetable applicable for their stay dates.  There will also be a printed copy of the applicable timetable available in your cottage.

Timetables shown on our website are a guide only and may be subject to change at short notice.  Please email us if you require any specific information for pool use during your stay.

Pool timetable off peak

Pool timetable peak season

Please exit the building directly after your 1 hour swim.

Follow social distancing guidelines in and around the pool at all times.

Shower and change in your cottage

Keep to the timetable to make pool use fair to all guests.

Observe the pool rules

If you test positive or develop symptoms during your stay

If you develop symptoms of COVID-19 during your stay you must inform us immediately.  If you are well enough to travel you should return home and self-isolate in accordance with current Government guidance.​ If you are feeling unwell, please check your symptoms  here​

What you need to do if you fall ill with COVID-19 symptoms whilst visiting

SAFETY FIRST – CRANMER COUNTRY COTTAGES

Your safety is our priority

At Cranmer Country cottages looking after the health and safety of our guests has always been important to us. We have always managed our own in-house housekeeping team and used regular contractors. In the current situation any ‘normal’ cleaning procedures will simply not be enough to control the spread of Coronavirus. So, we will continue to review our usual procedures and create guidelines and provide information and equipment for our housekeeping team to help reduce the risks at our properties wherever possible to give your peace of mind to help you to relax and enjoy your stay

Taking Advice

Whilst we have always been hot on house-keeping, we have reviewed our risk assessments and are following cleaning and sanitisation procedures as advised by PASC (the Professional Association of Self Caterers) and Visit Britain. We are approved as “Good to Go” and rated Covid Confident with the AA.

What it means in practice 

We have issued our cleaning team with an enhanced set of cleaning guidance. This includes the following, and much more:

  • Allowing additional time for the cleaning to take place. This does mean that we need to ask our guests to check in later (at 5pm), and check out earlier (at 9am), but we hope you understand that it is for the safety of you, and our housekeepers.
  • Providing housekeepers with the appropriate PPE for cleaning the property. We have also advised on the correct and safe protocol for keeping their equipment safe.
  • Taking high-risk/high-touch items out of properties. This includes items such as toys, books, board games and DVDs.
  • Deploying extra hygiene measures, such as cleaning and disinfecting high contact areas of a property, such a door handles and light switches.
  • 2- step cleaning process – forensic clean and sanitisation of properties using Ecolabel approved cleaning products and virucidal spray rated at EN14476 or EN14776+A2:2019
  • If the property has been infected with Covid19 we will leave at least 72hours before cleaning and accepting new arrivals.
  • We have been approved as Good to Go by Visit England and Covid Secure by AA quality inspection Services.

We’re all in this together

Before your holiday, we’ll send you some helpful information about how you can help lower the transmission of Covid-19 whilst on your break. There’s nothing too disruptive in there, just simple measures like washing your hands each time you enter or leave the property and bagging up your bed linen before you leave. There’s also information with regard to our guidelines for using our on-site shared facilities.

 

Minimising risk 

Even with all the measures that are being taken, we cannot 100% guarantee that your property will be Covid-free. We can assure you that the risk of contagion in any one of our properties is very low – much lower, for example, than visiting a shop or supermarket. At this time we are not permitting our guests to have additional visitors to their rental property or to our site.

Watching and learning 

As we’re sure you’ll be aware, new research is being conducted all of the time, and this can often prompt a change in Government guidance. We will, of course, keep up to date with the latest information and adapt our approach appropriately. In addition, we will listen to first-hand feedback from our guests and housekeepers and do whatever we can to safely meet everyone’s needs

TAKING RESPONSIBILITY

For the safety of our other guests, staff and our own household we respectfully ask that people take responsibility for their own health and the health of our community before arriving at Cranmer Country Cottages.  Please do not arrive if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk.  If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you.  Please follow the advice given at https://www.gov.uk/coronavirus

If you have been contacted via Track and Trace or you have been in contact with a person who has Coronavirus please stay at home. We will refund your monies or move your booking to a future date depending on your situation.  Please help to keep everyone safe.

 

People staying in our accommodation that have symptoms of coronavirus (COVID-19)

If anyone in a guests’ party is displaying signs of the coronavirus (COVID-19)  while staying at Cranmer Country Cottages they should inform Lynne & John Johnson immediately, self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have coronavirus (COVID-19), they and their family or group should return home. The driver can only drive if they are able to do so safely. If guests cannot reasonably return home (for example because they are not well enough to travel, or the driver is not well enough), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority – North Norfolk District Council.

We will discuss next steps with guests in this situation as soon as possible. If a guest and their family or group are unable to return home as we provide self-catering accommodation, we would not be able to provide onsite care or support services.  Guests would be required to arrange food deliveries and they should clean their own rooms and strip their own beds keeping the laundry in the property unless a bodily spill kit has been used.  In this situation guests from an infected household would not be permitted to use the shared laundry. All guests in the property must remain in isolation and not come into contact with staff or other guests.  Children must be kept indoors away from other guests.

You will be expected to pay all costs for the additional dates of your stay, and any forward bookings cancelled due to your occupancy or cleaning of the property, including 72 hours for the cottage to remain empty after your departure. We will also charge for a professional deep clean and any bedding items which need to be destroyed.

Guests should follow government {guidance on dealing with possible or confirmed coronavirus (COVID-19) infection]

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection.

Once the guest and their family has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolationhousehold isolation and social distancing

Please see the Attachment – how to spot the symptoms of Coronavirus.

COVID19 – GUEST ADVICE

Stay Safe During Your Stay

We are looking forward to welcoming guests back to Cranmer again.  We will be doing everything we can to make your holiday as comfortable and as enjoyable as possible.

We have been rated as “Good to Go” by Visit England – as stamp of approval to demonstrate that in our business we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

To help with social distancing we are implementing a guest self-check-in at Cranmer.  Please email us when you arrive so that we can check you in.

  • Please use our updated site map to find a direct route to your cottage and familiarise yourself with the locations of our facilities.
  • Please follow the social distancing guidelines and limit contact with staff or guests staying onsite. Please keep a close eye on your children and encourage them to keep their distance too as other guests may be feeling anxious about contact with people they do not know.
  • The office will be open during the week; however, we will ask guests not to enter – as it is a small space. Please observe social distancing rules if you wish to speak to us or to a member of staff.
  • To protect yourselves and our staff please do not enter your booked cottage or any other area if there is a yellow prohibition A frame floor sign outside the entrance as cleaning is still in process. Please do not crowd the entrance.
  • Please wash your hands regularly for at least 20 seconds, or use hand sanitiser. Cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands.
  • We have provided a housekeeping essential box for you to use during your stay. You’ll find Delphis Eco Antibacterial sanitiser spray for cleaning, disposable cloths, gloves and Zafflora disinfectant. Please do not use bleach on our site as it will stop the septic tank from working. Please do not flush antibac wipes down the loo or it will block the connectors and drains. The toilets will back up and be very unpleasant for everyone especially as we cannot send maintenance in if your are in the property.
  • To protect our staff from airborne virus droplets please strip your beds before you leave and place the linen in the bags provided. Please separate the protectors on the duvets and pillows and leave on the floor – these are laundered on site.
  • Please leave windows open if you are leaving in the morning to allow the space to breathe. Close the door and place the keys back in the keybox.

Facilities:

  • Please use the play area with other members of your household if children are on swings and play equipment. Please sanitise or wash children’s hands thoroughly before and after play.
  • We have requested a one in one out system in the shared laundry. Please use your own carrier bags to transport washing and wear disposable gloves if you have them. No children in the laundry. Please wash your hands and use sanitiser when using the facility. Paper towels are provided for you to dry your hands. Please do not crowd the entrance.
  • If our pool is able to be opened during your stay, for everyone’s comfort please observe the private swim times and do not enter until the previous swimmers are out of the pool building. Please do not crowd the entrance. Please follow the updated health & Safety rules for pool use. Please swim only with your own household.

Finally:

If you or anyone in your party is feeling unwell or is showing Coronavirus symptoms please contact us as soon as possible.

Please do not come and stay with us, if you or anyone in your household has symptoms.  Contact us as soon as possible and we will look to refund your monies or issue a credit note and move your booking to another time.

We have been asked to collect the names and telephone number for all visitors to site for Track and Trace with arrival and departure times and dates.  The information will be kept for 21 days.

Thank you, we hope you have a great and very relaxing stay. 

Lynne & John Johnson

Group Bookings & Covid-19

(Current restrictions @ 16 August 2020)

Under the current Government Guidelines group bookings cannot be accepted for more than 6 people or 2 households sharing adjacent accommodation or multiple properties on site. A booking over the Rule of Six would not be allowed to go ahead if it is intended that the group will socialise together in the properties or outside in the gardens.​, unless the numbers include family members  who are part of an extended  support bubble ie: grandparents.

Larger properties – more space!

We can offer our larger properties at a discounted rate for reduced numbers of guests below the normal capacity. The properties include End Cottage sleep 8, our dog friendly space, Owls Roost sleep 8, swallows Nest sleep 10 & the Eco barn for those who just wish to spread out and have a bit more space.

We must receive full address details for all guests staying onsite at the time of booking. We will not be able to confirm a booking without this information.

We will not allow access to our properties if the above guidelines are not adhered to.

It is critical that we, as a responsible business follow these guidelines to keep everyone safe.

We are accepting forward bookings which will be covered by Master Cancel if it becomes necessary for the group stay to be cancelled for any reason.

For further information please visit:

https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

Available for booking arrival dates after August 01 2020

Bookings at Cranmer are cancellation protected

Booking are Cranmer Country Cottages are protected by Master Cancel which means you can cancel up to and including 2 days before the check in date. Master Cancel’s flexible terms & conditions remove the stress and worry from booking your holiday – if you cancel due to unforeseen circumstances, you will be refunded in full.

COVID-19 – How to book with confidence at Cranmer >

Read our full terms and conditions >