COVID CONFIDENT

Booking a holiday is so exciting! Your experience shouldn’t be spoiled by worrying about what would happen if there’s another lockdown. When you book directly with us you can be assured that we will move or cancel your booking, if you need to.

PEACE OF MIND

We take our guest and staff safety extremely seriously. We have undertaken a thorough risk assessment at Cranmer Country Cottages following the cleaning protocols provided by The Professional Association of Self-Caterers (PASC UK) and linked to on the gov.uk website. these can be seen here: https://www.pascuk.co.uk/standards

We will continue to monitor the cleaning guidelines and will make changes as required.

We are part of the visit England “We’re Good to go scheme” and also registered with AA Covid-19 confident assessment service.

We oversee and check the cleaning of our properties in-house, this means that this very important part of our Covid-19 protocols is not left to a third party!

PASC_Member_logo_2020.v2

“We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

We carry out a full Covid-secure clean of your cottage prior to your arrival. This includes cleaning, sanitising and disinfecting using a virucidal disinfectant(Please contact us if you wish to know more about the products we use)

OUR COVID REFUND GUARANTEE

In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel, we will guarantee that you will get a full refund. Please note that the refund guarantee applies only to the address of the “Lead-Booker” given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.

We will refund the cost of your holiday if:

  • There are UK Government restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible due to compulsory quarantine.
  • Or, if our cottages are legally closed to visitors due to the Coronavirus outbreak.

The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as GoCompare.

We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.

We strongly advise that you organise your own travel insurance prior to taking your holiday.

Coverwise , Allianz Assistance , Trailfinders

 

SEPTEMBER 2021 – RESTRICTIONS ADVICE

Update 31/08/2021

Government advice with regard to the latest lifting of Covid restrictions is to proceed with extreme caution – Coronavirus remains a serious health risk. You should stay cautious to help protect yourself and others.

We will continue to take reasonable steps to protect our guests and staff.  We will revisit our risk assessment, and take the advice of our industry sector & PASC UK to see what, if anything, can be changed based upon evidence of transmission risk.

Our pool will continue to be managed with the pre-allocated swim timetable. Feedback on the whole for the system has been positive amongst our guests most of whom have enjoyed having the pool to themselves.

The Games Room is available on a daily bookable basis – one group at a time. Toys are restricted for hygiene reasons.

Our changeovers will continue to take longer.  Please check-out on time and do not arrive earlier than advised as your cottage may not be ready and you will not be able to gain access until the housekeeping team have vacated the property.

OUR COVID 19-SITE PROTOCOLS:

Our indoor heated pool is open and managed in a Covid secure way. Each family or group staying with is has a daily pre allocated timetable.  Please see our swimming pool page for further information.

Shared changing rooms remain closed please arrive for a “Beach Ready Swim”

Our indoor games room is open and restricted to timed use by individual families or groups.

Our 24-hour laundry is open. Face coverings should be worn.

Our team are self-testing with rapid flow tests twice a week.

Please wear a face covering in confined areas – if a team member has to visit your cottage in the shared laundry and the office.

Please strip your beds at the end of your holiday – this will help to protect our young staff.

Check out is at 9.30am to allow time for the cottage to air before our team go in to clean.

Please leave windows open on Monday or a Friday departure. (Unless it is really windy or pouring with rain!)

If your booking is likely to be affected by a local lockdown or a last-minute change in Government restrictions, please contact us immediately bookings@norfolk-luxury-cottages.co.uk 

We understand that guests with existing breaks booked with us and new guests looking to make a booking will have questions too and the information below should help.

Government information may change and rules and advice are constantly under review. Guests must check government information themselves to understand any changes or new rules prior to visiting Cranmer Country Cottages, booking a new break or when considering a date change or cancellation of an existing booking. The following Government links should provide the most up to date information:

https://www.gov.uk/coronavirus

https://www.nidirect.gov.uk/campaigns/coronavirus-covid-19

TEST AND TRACE

We require full names and contact numbers for all guests over the age of 16 years old staying onsite. We require this information to be sent to us when a booking is made. We will not progress a booking without this information.

 

Although government advice has changed on this, we have been following the government test and trace protocol. Unique QR codes are clearly displayed on the front doors of our properties and the pool. You will be able to use the new NHS COVID-19 App to scan the QR code and identify that you have then entered that property or facility.

Please do not arrive on holiday if anyone in your party is showing signs or has tested positive for Coronavirus.

We advise that when making a booking with us you should take out you own travel insurance in case you need to cancel your holiday due to Coronavirus.  See our Cancellation Policy 

For further information please see our Covid-19 FAQS