Please note – When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
Terms and Conditions of Booking for Cranmer Country Cottages 1. THE CONTRACT
THE CONTRACT for a short-term holiday rental will be between the owners of Cranmer Country Cottages Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have processed the deposit. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
Bookings are confirmed on receipt of the booking form and receiving the deposit of 40% of the holiday cost. The deposit must be made within 3 days of the booking being placed. The balance of the rental will be due for payment 60 days prior to the commencement date. If the booking is made within 60 days of the arrival date then payment will be due in full. No entry to properties will be allowed without payment, in full, being cleared beforehand. If your payment has not been received 60 days before the commencement date, we will assume that you wish to cancel.
Cancellations must be notified to us by phone and email and once received in writing we will confirm the cancellation request. We will only refund any monies paid under the following conditions:
Bookings placed after 8 June 2020 for dates on or after 1 August 2020 have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival.
FOR THE PERIOD 60 DAYS PRIOR TO 2 DAYS PRIOR
If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Refund payment for cancelled booking will be released back to the cancelling guest within seven days. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund.
Example: for a check-in on Friday you could cancel the prior Wednesday before 16.00 and be reimbursed in full, but not on Thursday (1 day prior) or Friday (day of check-in).
For this reason, we strongly recommend you take out your own travel insurance for UK
holidays which covers booking cancellations and will give you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
FOR THE PERIOD FROM DATE OF BOOKING TO 60 DAYS PRIOR
Additionally, Cranmer Holiday Cottages provides fully flexible cancellation for bookings from the date that the booking is placed to 61 days prior to arrival. We will refund all monies paid upon receiving written confirmation of cancellation within seven days.
FOR THE PERIOD 2 DAYS PRIOR TO CHECK IN
The period for 2 days (48 hours) prior to Check in date and time is NOT COVERED by either of these cancellation policies, and no refund of any amount would be made under any circumstances. For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
4. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we are unable to provide the accommodation, we would request that you cancel the booking and the above CANCELLATION terms apply.
If we have to terminate your holiday early you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
5. SECURITY DEPOSIT
All bookings are subject to Cranmer Country Cottages holding a refundable, security deposit against each booked property. The security deposit is held against a guest’s credit/debit card towards any damage, loss or loss of rental suffered by Cranmer Country Cottages as a result of the conduct of a guest or any member of the Guest’s party or other person authorised to enter the property by the guest or the guest’s party.
The full amount of monies requested for the security deposit must be authorised by the cardholder against a valid debit/credit card at the time of booking; the tick box on the booking form must be ticked as authorisation. The deposit monies will be held by our card processor from the date when the guest pays the final balance for their holiday.
Each property is inspected after the Guest’s departure by us. Cranmer Country Cottages aims to release the deposit monies held within 7-14 days of Guest departure from the property, provided
no loss, damage or unreasonable cleanliness has been caused to the property, its contents, fixtures/fittings etc.
If any loss, damage or unreasonable cleanliness is identified, you will be notified of the value of such loss/damage and this will be deducted from the security deposit.
5. PERIOD OF HIRE
You should not arrive before 4pm at the earliest on the commencement date, and leave by latest 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the Cranmer Country Cottages website occupy the property, unless by prior arrangement with the Owners, in which case there will be an additional charge at the Owner’s discretion, and the arrangement must be confirmed inn writing. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Cranmer Country Cottages.
7. GROUP BOOKINGS
Group bookings are accepted in our communicating and adjacent properties on our main site out of peak summer holiday season. The organiser or leader will be responsible for completing party details and ensuring all guests are made aware of our Letting Terms and Conditions. For Group Bookings our properties are grouped and booked together for everyone’s comfort and privacy.
Larger bookings ie: bookings for more than 12 adults are subject to the whole site being booked exclusively with special permission of the owners who live onsite.
We request that no items are transferred between cottages. Each cottage is equipped with the correct equipment for the number of persons in the cottage. Where this does occur, this will be deemed as additional cleaning and could affect your refundable holding deposit.
We cater primarily for family bookings – therefore single sex groups and/or younger parties may not find us suitable.
We reserve the right to cancel any group bookings and refund payments that are made outside of the above terms or that will result in a Group Booking, that is not in accordance with the criteria set out above for Grouped Property Bookings.
Cranmer Country Cottages, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
9. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
10. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.
Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service. Cranmer Country Cottages is in a rural location and our broadband isn’t super- fast. Expect download speeds of 2-3Mbps.
12. RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
14. DRONES, NIGHT LANTERNS AND FIREWORKS
The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night Lanterns are expressly forbidden.
15. ACCURACY OF DETAILS
The brochure and website are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
Children under the age of 16 must be supervised by their parents/guardians at all times. Children must not be left alone in the cottages, gardens, play areas, courtyards, pool, tennis courts or games room.
17. CATERING SERVICES
18. USE OF THE FACILITIES
The communal facilities are strictly reserved for the use of clients and the owners of the
property. Any of the on-site facilities may be withdrawn from use in the event of any circumstances which deem the facilities unsafe or present any risk to health and safety. The facilities will be withdrawn in the event of any misuse or failure to comply with rules and procedures. Children under 16 years of age must be supervised by their parents at all times when using the communal facilities.
19. SWIMMING POOL USE
The swimming pool at Cranmer Country Cottages is strictly for the use of guests staying on site at Cranmer Country Cottages and not their friends or visitors. In agreeing to our bookings Terms & Conditions all guests agree to abide by our Health and Safety Rules for pool use at Cranmer Country Cottages. Use of the swimming pool is entirely at guests’ own risk, no lifeguard, no lone swimmers, no unaccompanied children under the age of 16, no hoist. Infant swimming: infants must be over 6 months and we advise vigilance with regard to intake of pool water for infants under the age of 12 months (Salt water pool). All infants and young toddlers must wear close- fitting protective neoprene swimwear.
An electronic key is provided to gain access to the pool at prescribed session times – the times may vary depending on the season. Swimming is not permitted out of these times unless by special arrangement agreed by us. The pool may be closed for essential maintenance work, special functions or for any other reason, as we may feel necessary. We reserve the right to alter the rules and access to the pool at any time and for any reason. Guests using our pool must agree to abide by the Pool Safety rules on our website and attached to the booking form.
20. PRIVATE WATER SUPPLY
Water at Cranmer is supplied via our private borehole. The naturally hard water is treated using UV and water softening treatment and tested by our local council twice a year. The water is not suitable for ingestion by bottle fed babies (Including when boiled).
We only allow dogs at Cranmer Country Cottages, and only in End Cottage, only when have they been booked in and paid for. (£30 per dog, per week or part week/per cottage entered). Maximum of 2 dogs allowed depending on size and breed. Dogs are not allowed in any of the properties on any part of the main Cranmer Country Cottages site, gardens or courtyards.
Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking within the property grounds/estate, you must ensure that dogs are kept on a lead except where indicated. They must not be allowed to disturb livestock, deer or game birds. We
reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, or liable to be a nuisance or danger to other guests. Guests bringing dog(s) must agree to abide by the dog rules on our website.
22. REGISTERED GUIDE AND SUPPORT DOGS
Registered guide and support dogs belonging to those with visual and hearing impairments are allowed in all properties even where the property description states that pets are not allowed. Customers with allergies should be aware that Cranmer Country Cottages cannot guarantee that a registered guide and/or support dog has not stayed in their chosen property nor can Cranmer Country Cottages accept any liability for any suffering which may occur as a result of such animals having been present.
VAT is included in the rental fee. If VAT rates change, Cranmer Country Cottages reserves the right to amend prices accordingly.
In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.
Last updated:11 July 2020