COOKIE POLICY

 Cookie Policy

This policy sets out information about our use of Cookies on our website.

“We” or “us” means Lynne Johnson and John Johnson, trading as Cranmer Cottages.

Our registered address is Home Farm, Cranmer, Fakenham, Norfolk, NR21 9HY.

“Website” means https://www.norfolk-luxury-cottages.co.uk/.

If you wish to contact us, please click here.

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

The Cookies we use on our website

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:

Cookie Name Purpose Controller Further Information (including duration of cookie)
Super Control
scCart
scV
cartRefsavebooking
savedbooking
test
optionqty
incap_ses

ASPSESSIONID

visid_incap_

These cookie are used to display the latest cottage availability calendar information and to store booking dates and details while a booking is being made. These cookies are provided by SuperControl, a third party booking management service Third Party Cookie This cookie is session based and is deleted the next time you close your browser. Please see https:// supercontrol.co.uk/

 

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

 

Advanced functionality, Analytics and Performance

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We would like to use the following optional advanced functionality, analytics and performance cookies:

Cookie Name Purpose Controller Further Information (including duration of cookie)
Google Analytics
_gat_gtag_UA_7849125_,
_ga,
_gid, 

 

These Analytics cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily Third Party Cookie For further information, please visit:http://www.google.com/analytics/
HotJar
_hjAbsoluteSessionInProgress,
_hjid,
_hjIncludedInPageviewSample,
_hjFirstSeen,
_hjTLDTest, 
These HotJar cookie allows us to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily Third Party Cookie For more information please see https://help.hotjar.com/

PRIVACY POLICY

Download Privacy policy document 2021

  1. Introduction and Terms

Lynne Johnson and John Johnson, trading as Cranmer Cottages (“We” or “us”) is committed to protecting and respecting your personal data and privacy.

This privacy policy relates to how we use and collect your personal data when you provide it to us or we obtain it from a third party.

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information; including but not limited to the Data Protection Act 2018 and UK-GDPR “Data Protection Laws.”

This privacy policy forms part of our terms and conditions but is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page.

  1. WHO WE ARE AND How to contact us

For the purpose of the Data Protection Laws, the data controller is Lynne Johnson. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

FAO: Lynne Johnson

Home Farm, Cranmer

Fakenham

Norfolk

NR21 9HY

Email:              lynne@norfolk-luxury-cottages.co.uk

Telephone:      01328 823135 and ask to speak to the Privacy Officer.

 

  1. The data we collect about you

We collect and process personal data. Typically the personal data we collect and process will include identity, contract, financial, transactional, technical, profile, usage and marketing and communications data such as:

      • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and images.
      • Contact Data includes billing address, delivery address, email address and telephone numbers.
      • Financial Data includes bank account and payment card details.
      • Transaction Data includes details about payments to and from you.
      • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
      • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
      • Usage Data includes information about how you use our website and services.
      • Marketing and Communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Please note that we may collect and/or process other personal data from time to time.

  • We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data, but is not considered to be personal data in law as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate a percentage of users accessing a specific feature of our services. However, if we combine or connect your aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used solely in accordance with this policy.
  • We do not collect the following special categories of personal data about you: details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
  • We only collect data from you directly or via third parties (see the section Third Parties below).
  1. if you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel your booking you have with us but we will notify you if this is the case at the time.

  1. How your data will be used
    • We use information held about you to:
      • carry out our obligations arising from any contracts entered into between you and us and provide our services;
      • carry out feedback and research on our services; and
      • notify you about changes to our services.
    • We never sell your data to third parties or allow third parties to contact you without your permission.
    • We share your data with third parties where there is a legal obligation for us to do so or we have identified a valid lawful basis as set out in the table below (please also see clause 7 below, lawful basis). We may process your personal data without your knowledge or consent where this is required or permitted by law.
    • You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
    • We have set out below in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data based on different lawful bases depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one basis has been set out in the table below.
Purpose/Activity Type of data Lawful basis
To register you as a new user and customer Identity

Contact

Performance of a contract with you
To process and deliver your order including:

Manage payments, fees and charges

Collect and recover money owed to us

Identity

Contact

Financial

Transaction

Marketing and Communications

Performance of a contract with you

Legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

Notifying you about changes to our terms or privacy policy

Asking you to leave a review or take a survey

Identity

Contact

Profile

Marketing and Communications

Performance of a contract with you

Legitimate interests (to keep our records updated and to study how customers use our services)

To enable you to partake in a prize draw, competition or complete a survey Identity

Contact

Profile

Usage

Marketing and Communications

Performance of a contract with you

Legitimate interests (to study how customers use our services, to develop them and grow our business)

To administer and protect our business, this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and our mobile application. Identity

Contact

Technical

Legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

 

To deliver relevant website and mobile application content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity

Contact

Profile

Usage

Marketing and Communications

Technical

Legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, mobile application, products/services, marketing, customer relationships and experiences Technical

Usage

Legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you Identity

Contact

Technical

Usage

Profile

Marketing and Communications

Legitimate interests (to develop our services and grow our business)
  1. lawful basis for processing
    • We only process your data (which may include providing it to a third party) where we have identified a valid lawful basis to do so. These are as follows:
      • Contractual obligation – Where processing is necessary to comply with our obligations arising out of a contract, for example, where you have made a booking with us we will use the personal data you provide to fulfil our contractual obligations e.g. taking payment, providing the accommodation to you.
      • Legitimate Interest – Where we use legitimate interests we will record our decision on making this decision. We rely on legitimate interest where processing of the data we hold on you does not, in our opinion, affect your rights or freedoms and is proportionate to our interests e.g. keeping you up to date with our latest offers or obtaining your feedback on our service.
      • Consent – We will seek to obtain your consent to process your data outside our contractual obligations (see above) unless we have identified a Legitimate Interest (see above).
  1. THIRD PARTIES and sharing information
    • We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
    • Please see below the list which sets out the categories of recipients of personal data.
SERVICE PROVIDERS WHO MAY RECEIVE YOUR PERSONAL DATA
CCTV
IT Support Services
Email Provider
Secure document disposal service
Banks
Online payment providers
Office cleaning services
Accountants
Solicitors
Feedback aggregators and collectors
  • In addition third parties may provide us with personal data and they should only do so where the law allows them to.
  1. WHERE YOUR DATA IS HELD

Your data is stored by us and our processors in the UK, EEA or in a country where an adequacy decision has been made.

  1. APPLICATIONS to work for us

If you apply to work for us (directly or indirectly) in any role we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.

  1. DATA RETENTION

Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

  1. Your rights
    • Under the Data Protection Laws your rights are:
      • To be informed – We must make this privacy policy (sometimes referred to as a privacy notice) available with the emphasis on transparency over how we process your data.
      • Access – You are entitled to find out what details we may hold about you and why. We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their Personal Data by making a formal request under the Data Protection Laws. Such requests should be in writing to the contact details provided in this policy. If we do not hold information about you we will confirm this in writing at the earliest opportunity. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy). The information we supply will:
        • confirm that your data is being processed;
        • verify the lawfulness and the purpose of the processing;
        • confirm the categories of personal data being processed;
        • confirm the type of recipient to whom the personal data have been or will be disclosed; and
        • let you have a copy of the data in format we deem suitable or as reasonably required by you.
      • Rectification – We are obliged to correct or update your details. We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
      • Erasure – This is also known as the request to be forgotten. Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and should be submitted in writing to the contact details provided in this policy.
      • Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
      • Portability – You have the right to obtain and reuse your personal data that you have provided to us.
      • Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
      • Rights in relation to automated decision making and profiling – We do not use automatic decision making or profiling.
    • Please note that you may need to provide identification in order to prove who you are if you wish to invoke any of your rights as provided by the Data Protection Laws and as summarised above.
    • If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
  2. Changes

We keep our privacy policy under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

  1. Complaints

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Copyright

All content is copyright of CRANMER COUNTRY COTTAGES.  If you wish to reuse any of our content please contact us first to obtain permission.