Things you should know

We cannot acommodate pets on the main Cranmer Country Cottages site. For dog owners there is a kennel within 20 minutes reach of Cranmer.www.dogotel.org/. However we do have a dog friendly cottage, End Cottage. (Please note that your dog is not permitted onto the main Cranmer Country Cottages site.

Swimming pool keys are issued on receipt of a signed copy of the pool rules – please read the terms and conditions of pool use.

The luxury indoor heated pool at Cranmer is ideal for swimming with babies and toddlers over 6 months. To prevent accidents in the pool we just ask that you use the fab neoprene happy nappy system supplied by Splashabout. The nappies can be purchased online from http://www.splashabout.com or we do have some available to buy in the office.  Please ensure that all babies and toddlers are wearing the correct nappies on entry to the pool.

Arrival is between 4.00 pm – 6.00 pm. However if you are going to be late please let us know and we will make arrangements for the keys to be left in a security box (youmay need a torch if you are arriving late)

Parking for Owl, Wagtail, Tern & Swallow is on the opposite side of the road opposite the main entrance in courtyard 1.

Parking for Woodpecker (1 car) Garden House (1 car) is in courtyard 3 or in the North car park. Coot & Avocet parking is in the North car park. Offloading is permitted in courtyard 1 on a first come first served basis.

We do not have fast broadband speeds in Norfolk, neither can we guarantee our wifi (it works most of the time but speeds can vary). If you need wifi access for work during your holiday, our three 5* cottages, Garden House, Avocet and Coot have wired  LAN broadband access. If you are booking any of the 4* cottages and need steady internet access for work, please let us know in advance of your arrival and we can make arrangements for you to access the wired broadband in our conference room (subject to availability). Please bring your own cables. The wifi is not suitable for streaming movies or large data downloads. If you try to do  this you will be restricting the internet use of the other guests.

Please think of the environment before you print and only print the information you need. During your stay please put any suitable paper items in our brown waste recycling.

We require a security deposit for all bookings. We request the security deposit monies to be made available on your payment card from your time of arrival. The payment details will be held in our secure Sage Pay system and aborted  after departure once we have checked the property for damage or poor housekeeping. If there are any breakages costs or the loss of pool keys (£25.00 per key) they will be debited from your card as stated in our Terms and Conditions.

Cottages which are not left in clean and tidy condition will be subject to an additional housekeeping charge of £50.00 or £100.00 for larger properties.