FAQs

Where can I find advice about Covid 19 and current requirements for bookings?

https://www.norfolk-luxury-cottages.co.uk/covid-19/ 

 

Does my cottage have WiFi?

We have poor rural broadband. We provide a shared Wi-Fi guest network which requires all guests to login using a form or via Facebook. The Wi-Fi is not fast enough for downloading films etc.  End Cottage has its own dedicated router and Wifi.

 

What is the phone signal like?

It is pretty poor although we do have 4g wifi.  There is an emergency pay phone in the courtyard which accepts 10 pence piecesThe best place for signal is across the road next to the vintage petrol pump.

 

Where is the nearest Supermarket?

Tesco in Fakenham – Fakenham Rd, Drayton, Norwich NR8 6PT 

Morrisons Fakenham – Clipbush Ln, Fakenham NR21 8SW

 

Can I organise a Supermarket delivery? 

Yes, It is a good idea to organise this well in advance of your stay.  Please give the driver the name of your property & postcode NR21 9HY. Please arrange the delivery to arrive after you do and after 5.30pm (During Covid 19 restrictions).  We will not allow entry to the cottage if you are not on site and we will have nowhere to store your delivery.  One delivery driver at a time will be allowed to enter the main site so there may be a queuing system.

 

 

YOUR ACCOMMODATION:

 

YOUR ACCOMMODATION:

 

Are bedlinen and towels included?

Yes, beds are made up with fresh linen on arrival. One hand towel and one bath sheet are provided per guest.

 

Am I expected to clean the cottage before departure?

We expect to find the cottage in a reasonable clean and tidy condition at the end of your stay.  Whilst you are not expected to fully and deeply clean the whole house on your departure, you are expected to perform some basic cleaning tasks. Regardless of whether you have paid for an end of stay clean, the following should always be carried out prior to vacating the property:

  • Wash-up and tidy all kitchen items
  • Empty fridge/freezer/dishwasher
  • Remove all perishable foodstuffs from cupboards
  • Remove all rubbish and waste and take to the recycling area/bins provided.
  • Clean BBQ and utensils
  • Ensure that the bathrooms (including basins, sinks, and WCs) are clean – toilets flushed.
  • If you are staying in End Cottage please pick up all dog mess from the garden and wrap and place in the household rubbish (black bin). Please remove all dog hair from the soft furnishings or floors.

 

What happens if I do not have time to do this before departure? don’t you have cleaners for this?

Our cottages are self-catering, our house-keepers’ job is to clean and prepare the property between lettings for the next guests. They have a limited timeframe and whilst they expect to clean the property they do not expect to clean up personal mess after departing guests.

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.  Monies will be deducted from the housekeeping deposit once we have informed you of any problems. See our Terms & conditions here

 

What size are the beds?

We offer a choice of fixed king-sized beds, 6ft wide zip and link beds which are 6ft wide and the same length as the king-sized beds. There are 3ft full sized single beds for adults and children and a couple of 5- foot zip and link beds suitable for a couple or 2 children.  Sorry we cannot provide an extra long bed for people who require extra length. Please check the bed sizes as detailed in your booking information.

 

Are any of the property’s suitable for a wheelchair user?

Our properties were originally converted in 1999 all of them have at least a 5cm threshold step. Tern Cottage has a non-slip bathroom floor with a level entry shower and grab rail.  Coot Cottage has a spacious walk-in shower with tiled floor and hand rail.  Please visit our website for our access statements to determine whether our properties would be suitable for your stay.

 

Can I have extra visitors to site for a celebration?

Sorry we can only accommodate the number of people who are booked into the cottage on site. If you wish to have any additional visitors during your stay you must contact us and we will confirm any special arrangements in writing

 

Can I bring a pet?

Sorry, no pets anywhere on the main site, and up to 2 dogs at End Cottage only.

 

What baby/child items are available in the cottage? 

 

All supplementary high touch items have been removed including toys and some baby equipment.  We will provide a Red Kite travel cot and high-chair, however we will not be able to provide a supplementary cot mattress. (Our red kite travel cot takes a mattress size of 94 x 64cm) or a changing mat. We can provide a booster seat and bed sides for little ones. will provide some plastic crockery & cutlery which will go through the dishwasher. 

 

Will there be a coffee machine in the cottage?

Nespresso coffee machines are usually available in the larger properties: Swallow Avocet and Garden House. There is a Tassimo machine in Woodpecker. They have been removed due to Covid19 please ask us if you’re booked into one of these properties and would like the use of an electric coffee machine during your stay. All cottages have a cafetiere.

 

Is the BBQ and Garden furniture present in the outside space? 

We will continue to provide a barbecue, please bring your own tools and lighting kit.  All cottages have garden furniture. During the winter months from October through to end march depending on the weather some garden furniture, barbecues and garden parasols are removed.

 

Do you have an electric car charging point? 

Sorry we do not have a car charging point yet.  We have a restricted rural 2 phase electricity supply at Home Farm. We do have a meter and socket which can be plugged in and will charge your car and advise of the additional cost charged at 20p per kWh. Please arrange the loan of this before you come to stay.

 

What happens if I arrive early?

Normally if you give us a call on the day, we may be able to offer you and earlier check-in.  However, during Covid-19 restrictions arrival time is strictly 5.00pm.

If you need to feed children and require facilities https://www.creakeabbey.co.uk/ is a good place to stop, it is just 10 minutes on from us and has plenty of easy parking.  It may be an idea to book ahead during the busy season.

Where do I collect my keys from?

Keys will be available in the lock box adjacent to the front door of your property. The key-box code will be sent to you before your stay.

 

What happens if I am arriving late?

If you are planning on arriving later than your check in time, please telephone or email us (as detailed on your booking confirmation). 

 

Can you provide oven to table meals? 

We are unable to provide oven to table meals at this time.  These can be purchased from the Walsingham Farms shop https://www.walsingham.co/products-and-services/

 

Can I hire a private chef?

We are registered with https://www.dineindulge.co.uk/ Unfortunately due to Covid 19 we are unable to offer this service at the moment as we are limiting the number of visitors and services to site.

 

How do I access the pool?

We provide you with a timed access I-button key this will work for the times you have been allocated to use the pool; the key will work until 20 minutes before the end of session time.  They key will be left in the cottage once you have signed and acknowledged our pool rules.

 

Can I book cycle hire for my stay? 

Yes. Please visit https://www.norfolkcyclehire.co.uk/

 

Can I arrange fireworks during my stay?

No, sorry we are not insured for guest fireworks or Chinese sky lanterns. Our properties overlook farmland and fireworks and Sky lanterns are a fire risk with dry crops and cause disturbance to cattle and sheep.

 

Can I fly a drone over the site for photography?

Flying of drones is prohibited on or around our site for privacy and security reasons.

 

 

OUR LOCATION:

 

Is the farm a working farm?

Our farm is largely arable with some sheep and highland cattle from time to time on the grazing areas.

 

Is the nearby Sculthorpe Airbase active?

Cranmer, South Creake and Sculthorpe are in a Low Flying Area which broadly covers Norfolk & Suffolk.

We are close to an historic decommissioned airbase at Sculthorpe.  The Royal Air Force station at Sculthorpe was closed in 1992. The area is used for military training from time to time and is not a regular occurance.  The low flying exercises carried out between RAF Marham in Kings Lynn & RAF Mildenhall in Suffolk. Exercises can be part of a global exercise over the North Sea and are affecting a large part of the Norfolk coast and countryside areas.  

Exercises are carried out during weekdays, usually 2 -3 days when they do occur, and not at weekends. Dates and times vary and we are not given advanced warning.

The low flying can cause a disturbance at night when the exercises can carry on past midnight.  This bothers some guests more than others, and some regular guests are happy to enjoy the entertainment of parachute exercises or a bit of plane spotting.

 

Where can I park my car?

There is ample coff road car parking at our site just check our site map for details.

 

Is there a pub within walking distance?

Sadly not. There are local taxi services nearby.

 

Where is the nearest beach?

Wells-next-the-sea & Holkham beach, sandy beaches 15 – 20 mins from here.

 

 

Other important stuff:

 

How does the Housekeeping security deposit work?

We won’t ask you to pay a damage deposit upfront. Instead, we save your payment details securely, the deposit is held against your card and processed 1 week before your arrival. You are only charged if we find damaged has occurred – we will contact you before we process any monies.  If no damage has occurred, we will refund the monies back to your account up to 5 days after check-out.  If there are charges, we’ll deduct the agreed cost and return the remainder to your original card via Sagepay.

 

How can I contact the owners?

You can contact us by email bookings@nofolk-luxury-cottages.co.uk or by phoning the number issued in your arrival information.

 

What happens if I need to cancel my holiday?

We offer flexible cancellation terms: we are protected by Master Cancel which removes the stress and worry from booking your holiday. You can cancel up to and including 2 days before the check-in date. (Friday latest if your booking falls on a Monday) Master Cancel’s flexible terms & conditions enable you to book with confidence, knowing that if you cancel for unforeseen circumstances (including COVID-19 illness, travel restrictions or reluctance to travel), we will refund you in full.  If you need to cancel your stay at Cranmer Country Cottages please contact us in writing.  See our full Terms & Conditions for further information.

How do I make a complaint?

If you have a complaint during your holiday you should contact us immediately so the problem can be resolved as quickly as possible. If you discuss the problem with us during your stay, it can usually be sorted out straightaway. If there is a malfunction of equipment, we may need to arrange delivery of parts and things may take a little longer we would discuss the situation in full with you.