Essential Information

How to book

Availability and Bookings for Self Catering Luxury Holiday Cottages

Please use our online booking system to book your holiday and our secure online payment system.

If you are have any question please call. We can take booking by phone but if you wish to secure a date please book online now to ensure you don’t miss out. A booking can not be reserved until we receive a deposit. All major credit cards are accepted.

Bookings enquiries by email : bookings@norfolk-luxury-cottages.co.uk

Booking enquiries telephone : (+44) 01328 823135 (office hours 9.00 am – 6.00 pm – out of these hours please email)

You will receive an email from us as soon as your card has been debited with either the full payment for your holiday (if your holiday is due to commence within 8 weeks) or a 35% deposit payment if you are booking ahead. The final balance payment will be due 8 weeks before you arrive for your holiday at Cranmer Country Cottages.

On the booking form please request any essential extras listed. Every child or infant must have an allocated bed or travel cot provision in the cottage. (We provide 1 cot per cottage only.)

When you have made the final payment for your holiday you will receive an email acknowledgement from us.

We will send you an inventory, site plan, food menus, swimming pool rules, arrival information and a local map. If you require any home cooked meals, babysitting etc during your stay please let us know. For information on how to get to us please see directions.

We do not charge for debit card processing, however we do charge 2% charge for credit card transactions.

We require a security deposit for all bookings. We request the security deposit monies to be made available on your payment card from your time of arrival. The payment details will be held in our secure Sage Pay system and aborted  after departure once we have checked the property for damage or poor housekeeping. If there are any breakages costs or the loss of pool keys (£25.00 per key) they will be debited from your card as stated in our Terms and Conditions.

Cottages which are not left in clean and tidy condition will be subject to an additional housekeeping charge of £50.00 or £100.00 for larger properties.

Things you should know

We cannot acommodate pets on the main Cranmer Country Cottages site. For dog owners there is a kennel within 20 minutes reach of Cranmer.www.dogotel.org/. However we do have a dog friendly cottage, End Cottage. (Please note that your dog is not permitted onto the main Cranmer Country Cottages site.

Swimming pool keys are issued on receipt of a signed copy of the pool rules – please read the terms and conditions of pool use.

The luxury indoor heated pool at Cranmer is ideal for swimming with babies and toddlers over 6 months. To prevent accidents in the pool we just ask that you use the fab neoprene happy nappy system supplied by Splashabout. The nappies can be purchased online from http://www.splashabout.com or we do have some available to buy in the office.  Please ensure that all babies and toddlers are wearing the correct nappies on entry to the pool.

Arrival is between 4.00 pm – 6.00 pm. However if you are going to be late please let us know and we will make arrangements for the keys to be left in a security box (youmay need a torch if you are arriving late)

Parking for Owl, Wagtail, Tern & Swallow is on the opposite side of the road opposite the main entrance in courtyard 1.

Parking for Woodpecker (1 car) Garden House (1 car) is in courtyard 3 or in the North car park. Coot & Avocet parking is in the North car park. Offloading is permitted in courtyard 1 on a first come first served basis.

We do not have fast broadband speeds in Norfolk, neither can we guarantee our wifi (it works most of the time but speeds can vary). If you need wifi access for work during your holiday, our three 5* cottages, Garden House, Avocet and Coot have wired  LAN broadband access. If you are booking any of the 4* cottages and need steady internet access for work, please let us know in advance of your arrival and we can make arrangements for you to access the wired broadband in our conference room (subject to availability). Please bring your own cables. The wifi is not suitable for streaming movies or large data downloads. If you try to do  this you will be restricting the internet use of the other guests.

Please think of the environment before you print and only print the information you need. During your stay please put any suitable paper items in our brown waste recycling.

We require a security deposit for all bookings. We request the security deposit monies to be made available on your payment card from your time of arrival. The payment details will be held in our secure Sage Pay system and aborted  after departure once we have checked the property for damage or poor housekeeping. If there are any breakages costs or the loss of pool keys (£25.00 per key) they will be debited from your card as stated in our Terms and Conditions.

Cottages which are not left in clean and tidy condition will be subject to an additional housekeeping charge of £50.00 or £100.00 for larger properties.

Getting to Cranmer

The arrival information supplied with your final payment contains a map which should have sufficient detail to help you plan your route and see the layout of the site; this information is also available here on the website

Arrival

  • Arrival days: Fridays (weeks and weekends); or Mondays (mid weeks)
  • Arrival time 4.00 pm  to 6.00 pm, check in at reception
  • If you are likely to arrive later than 6.00 pm please telephone at least 48 hours in advance or before 5.00 pm on the day (if you are delayed by traffic, etc) to advise us so that arrangements can be made about handing over your cottage key.

Departure

  • Departure from your cottage must be by 10.00 am on the Friday (or Monday). Please return your keys to reception.
  • Cottages must be left in the same clean and tidy condition as you find them when you arrive eg
  • All washing up completed – load and run dishwasher – we will put it away
  • Floor swept
  • rubbish bins emptied and rubbish placed in the correct bin next to the car park
  • Unused clean towels left folder on a chair
  • If you do leave your cottage in a dirty state, we may make a charge to your security deposit.

Conditions of hire

  • Cranmer Country Cottages Standard Conditions of Hire can be downloaded here. You agreed to these conditions when you made your booking.
  • Telephone contacts:
  • Lynne & John Johnson contacts: Office 01328 823135
  • Mobile reception in the Cranmer area is not always terribly good.
  • Public payphones are available in the main courtyard (red telephone box) and Pool Changing Room for use during your stay.

Car parking

  • Car parking for residents is opposite the main farm entrance courtyard, the hard standing in front of the open barn. Do remember to lock your car. Take care when crossing the public road between main courtyard and car parking area as it’s a blind corner. Warn children.
  • Farm entrance courtyard can be used for unloading/loading purposes only. Exercise extreme care as children play in courtyard.
  • Do not use the area to the left when entering the farm courtyard, this is for private use only.
  • Woodpecker and Garden House can use the courtyard in front of the cottages – one car per cottage. Additional cars can be parked in the North car park.
  • Avocet and Coot use the car park at the north end of the site.
  • Residents in these cottages should keep to the road verge when making their way between their cottage and the main courtyard. Always exercise extreme care.
  • A torch can be useful in north Norfolk and for those staying in Woodpecker, Garden House, Avocet and Coot.

What to bring with you

  • Provided in cottage and includes: 2 toilet rolls per bathroom; black rubbish bags; dishwasher tablets and cleaning materials.
  • Remember to bring extra supplies for the duration of your stay – the cottages are self catering.
  • there is a welcome pack with tea, coffee, milk, a homemade cake and (in season) other treats.
  • Cottages are heated and supplied with bed linen and towels but you must provide your own towels for the swimming pool.
  • We do not provide bed linen for a travel cot; guests must supply linen and assemble cot on arrival.

Use these links to find out what is available in each cottage so you know what personal items you need to pack.

Food & Drink

We would love you to try our delicious Norfolk food during your stay and a visit to the local Walsingham farm shop is a must but for other essentials Waitrose, Tesco & Sainsbury’s deliver to Cranmer Country Cottages.  Please ensure that your food order arrives after you do( preferably after 5.00 pm) to avoid the busy arrival period between 4.00 pm & 5.00 pm.

Morrisons and Tesco supermarkets are 10 minutes drive away in Fakenham; Morrisons open till 8.00 pm & Tesco opens until 10.00 pm on Fridays.

The nearest local pub serving food  and which is child friendly and has disabled access is Sculthorpe Mill  01328 856161 – about 2 miles south of Cranmer.

Click here for more information about food and drink

Facilites

  • Bikes may be stored in the lock-up bicycle store and should be put away at night.
  • Washing machines free. Tumble driers use £1 coins. Please supply and use your own environmentally friendly washing powder.

Waste & Environment

  • Please do not leave rubbish or food on the patio or outside the cottage as it will attract unwanted vermin!
  • Deposit your waste in the correct bin at our recycling centre near the car park.
  • Please use our own environmentally friendly washing powder.
  • As part of the Cranmer Country Cottages ethos we encourage all visitors to respect and care for the environment during their stay.

Multiple Occupation

  • Guests who booked more than one cottage must ensure that they return all moveable items (such as kitchen utensils and furniture) to the correct cottage at the end of their stay. An inventory will be found in the Information folder. Failure to do so may result in a deduction from the damage deposit for additional cleaning services.

Useful Information

  • Information folder in each cottage provides a fuller explanation. It’s worth reading on arrival. An inventory will be found in the Information folder. Failure to do so may result in a deduction from the damage deposit for additional cleaning services.
  • Tourist information and a large wall map can be found in the Games Room.
  • You will find a wealth of information on our website about our cottages,  site facilities and the local area

Finally, do enjoy your stay in this fascinating part of north Norfolk. with its unspoilt rural countryside, villages, sandy beaches, hidden treasures, wildlife, and friendly people.

Check Availability

Read what people say about us

  • As a shining example of green tourism in North Norfolk – Cranmer Country Cottages are proud to have been selected to feature in The Campaign to Protect Rural England

    www.cprenorfolk.org.uk 
  • We had a wonderful family time in this perfect hideaway

    Cottage guest
  • Lovely cottage and fantastic facilities for the children (aged 3 + 5)

    Cottage Guest
  • We have had a fantastic time and would love to come again

    Toby aged 8
  • Self-catering just got a seriously stylish upgrade

    Marie Claire Magazine
  • If you’re looking for a luxury, family stay in North Norfolk, this is it. If you’re looking for a luxury, ecologically aware  family stay, this is it too.

    Enjoy North Norfolk Website
  • I can’t think of another five-star self-catering accommodation in the UK that is as green as Cranmer

    Richard Hammond – Green travel correspondent
  • Just a word to say how much we enjoyed our stay at the cottages – no one wanted to go home!

    Dave & Wendy Hardaway – and the family!
  • We have just returned from a fabulous weeks cycling based at Cranmer Country Cottages in North Norfolk from which we cycled over 300 miles on the some of the best English lanes you could hope to find. As club cyclists who have enjoyed lots of Great Britain and Europe on a bike we think Norfolk is a real gem.

    Jeanette and Ian Sumler- Hutchinson
  • There is so much more on offer. Quiet lanes linking pretty villages with duck ponds and great pubs, watch out for the wild life on the way, brown hares and barn owls don’t seem very shy as they go about their business.

    Jeanette and Ian Sumler- Hutchinson
  • The two cottages were booked as a surprise for my 60th birthday, and what a surprise. I could not have hoped for a more fantastic celebration. We all enjoyed a brisk walk in Wells-next-the Sea, lunch in a local pub followed by a swim in the great pool here. The cottages are so well equipped, everything has been well thought out. I would recommend the cottages to any group wanting something special! Very relaxing time had by all.

    The Reeves family
  • Wonderful to come back to such a peaceful place, fresh air and beauty. It was very snowy while we were here and although very cold still fantastic. We loved the touch of the welcoming tea tray and fresh flowers – felt very personal. A wonderful haven!

    Worthington family
  • Our first winter stay and it was even better than we had hoped for! A beautiful place to relax in comfort, fill your lungs with fresh air and spend some time with the most hospitable owners, Lynne and John, who have become friends over the eight years we have been visiting. Thank you.

    Jones Family, January
  • Another great Christmas in Tern, Swallow and Woodpecker Cottages. All very welcoming, warm and comfortable – everything we could need. Our Christmas dinner cooked in the Rayburn. All fantastic yet again!

    The Irving Family
  • We very much enjoyed our stay in the lovely warm surroundings of Woodpecker Cottage. Heated pool absolute bliss for early morning swims with the added bonus of splendid views of extensive countryside through those huge windows. Thanks for a wonderful stay, we will be back soon.

    Mark and Jo
  • First Class Accommodation – highly recommended. We have stayed in 3 properties and would not hesitate in recommended them. We take our 2 small children (under 4) and often take my mother-in-law (for babysitting) and we particularly like in heated, indoor, salt water pool and huge fenced off play area which each property backs onto. Compared with other accommodation we have staying in, these are the best by a long shot.

    The Wrench family
  • We booked Garden House, Avocet & Woodpecker for a surprise birthday party for my son. It was such a brilliant weekend and I would like to thank you for recommending Susi; she was marvellous and the food was perfect. Hope to return to Cranmer Cottages in the near future and would thoroughly recommend them to everyone.

    Myra Quick
  • If you are looking for a luxury, family stay in North Norfolk, this is it. If you are looking for a luxury, ecologically aware family stay this is it too. A fabulous holiday with a green conscience, if you will…...

    Enjoy North Norfolk
  • A wonderful week with plenty of memories – and amazingly enough, no rain, even some sunshine. Completely sold on Norfolk and this place – have no doubts we will be back.

    Owl cottage guest
  • Just wanted to say thanks for the Easter egg – what a lovely welcome surprise! We have had a wonderful stay and Coot cottage worked so well for us with Harry – you really do think of everything!

    Eleanor Denton
  • Our family love visiting Cranmer Country Cottages and we have returned for the past 4 years. We all feel like its ‘home from home’ and are always made to feel so welcome by the wonderful staff. The children particularly love the yummy handmade chocolates on arrival and they are so excited to jump straight in the pool after our long journey from Hampshire. It is so worth the drive! It is brilliantly located for fantastic family days out and long strolls on amazing beaches. We have so many lovely memories

    The Bensons – Hampshire
  • We had a brilliant holiday – thanks for providing us with everything we needed.

    Garden House, August 2015
  • An excellent example of how a luxurious accommodation can attempt to be carbon neutral

    Richard Hammond, Green travel correspondent
  • I really loved Norfolk. The cottage is so so so great and the pool was the best. Everyone absolutely loved it – we thought we should have stayed a whole week. I wish I could stay forever. Bye Bye!

    Isla aged 7
  • We have just been here for three nights but so wish we were able to stay a week! Thank you so much and we wish you every success with this venture which is truly excellent

    Mallinson family Norfolk
  • Probably the coldest week in the last 12 months; ice, snow and very cold! Nevertheless we had a good time. It was always lovely to return to the warm welcoming cottage. We experimented by cooking with the Rayburn – great fun and good results. Try it!

    Alan & Jenny Suffolk