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The site is non smoking, No pets are allowed.
No Stag or Hen parties are allowed.
Changeover days are Fridays and Mondays.
Prices include VAT at the standard rate.
Full week bookings are Friday to Friday
- Short break holidays are either 3 or 4 nights, Friday to Monday or Monday to Friday.
- 2 night breaks may be possible off season.
- Short breaks are available October to end May excluding school holidays and Christmas, New year and Easter. Winter breaks are available between November and March and are bookable anytime (excluding school holidays).
- Off season breaks are available between April - May and also between mid September - mid October(excluding school holidays), they can be booked within one month of the start date.
- Last minute breaks are available all year round and are bookable within one week of the start date.
- Housekeeping deposits are charged on all bookings to cover key loss, additional cleaning & breakages. Deposits are charged at £50.00 for the smaller cottages and £100.00 for garden House and Avocet. When multiple cottages are booked as a group a Housekeeping deposit of £100.00 is charged per cottage in the group irrespective of size. Deposits are refunded within a week of departure date if no other charges have been incurred. In the case of group bookings any shared items must be returned to their respective cottages.
Cranmer Country Cottages Terms & Conditions of Hire 2012
1.1 Any reference to either 'us' or 'we' in these Booking Conditions refers to CRANMER COUNTRY COTTAGES. "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.
1.2 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
2. Terms & Conditions:
2.1 These terms and conditions are between you and “CRANMER COUNTRY COTTAGES”.
2.2 Please read and make sure that you understand these terms carefully before using this website and committing yourself to a booking because you will be bound by these terms and conditions once a booking has been made by you and CRANMER COUNTRY COTTAGES. We will not allow you to make a booking on our website or over the telephone unless you have confirmed that you have read these terms and conditions.
2.3 By using this website you agree to be bound by and accept, without modification, the terms and conditions published on this website. If you do not agree with these terms and conditions, then you are not authorised to use this website.
2.4 “CRANMER COUNTRY COTTAGES” reserve the right, in its sole, absolute and unfettered discretion, to modify, alter or otherwise update these terms and conditions at any time. Such modifications, alterations or updates shall be effective immediately upon posting. By using this website after “CRANMER COUNTRY COTTAGES” have posted notice of such modifications, alterations or updates, you agree to be bound by such revised terms and conditions.
3. Your booking:
3.1 You must be at least 18 years old when you book your accommodation and have the legal capacity to make the transaction at the time of booking.
3.2 You are responsible for making payment of the deposit to “CRANMER COUNTRY COTTAGES” and you accept financial responsibility for all transactions made under your name or account;
3.3 All bookings are subject to availability. Bookings made via the online booking system are provisional until confirmed by “CRANMER COUNTRY COTTAGES”
3.4 Subject to the above and receipt of the deposit by “CRANMER COUNTRY COTTAGES”, you will be issued with a written confirmation by email as soon as reasonably possible showing your booking details and the amount of the deposit paid.
3.5 As soon as your confirmation is received, you must check the details carefully. If anything is not correct you should tell us immediately. It is your responsibility to check your emails regularly and to advise of any change to your email address.
3.6 Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.
3.7 Group/party bookings are only accepted for a maximum of 4 cottages and 21 persons. If a number of cottages are booked as a Group booking and a cottage/cottages are cancelled it/they will be charged in full as part of the original quoted Group booking price, unless we are able to re-let (see item 5). All cottages in the Group booking must be paid for in full as originally quoted prior to your arrival.
4. Paying for your accommodation.
4.1 When you make a booking on “CRANMER COUNTRY COTTAGES” website, you should pay the deposit amount or full amount then due by debit or credit card. The balance of the hire monies is due and payable by the date shown on the hire invoice (8 weeks before your holiday start date). The balance of the deposit monies must be paid before “CRANMER COUNTRY COTTAGES” sends you the booking confirmation email. At this point your booking becomes binding and we will issue your booking form and contract. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of £25.
4.2 A security deposit is required for all bookings, this must be pre-authorised against your credit card at time of booking via our online Sage Pay system. This is in case there is any damage to the property during your stay or if your property(ies) is(are) not left in a clean and tidy condition when you check out. The money is reserved and then released after departure once the property has been checked for damage or excessive housekeeping. The monies are made available for a period of 30 days. We will inform you if any costs are incurred and if we need to make a claim.
4.3Credit card companies charge us a fee when you pay with their cards and therefore “CRANMER COUNTRY COTTAGES” reserve the right to charge a credit card fee to holiday bookings made with Visa, MasterCard or American Express credit cards.
4.4 All deposits quoted or otherwise advised to you include all charges and any UK taxes or governmental levies that apply to your booking at the time of booking.
5. Cancellation of booking by you:
If you need to cancel your booking you must contact CRANMER COUMNTRY COTTAGES as soon as possible in writing. The booking deposit fee is non-refundable under any circumstances. If you have paid the balance and the cancellation is within 8 weeks of arrival we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re-let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you. We STRONGLY RECOMMEND you to take out guest cancellation insurance against cancellation due to ill-health, bereavement etc. as the above refund terms are non-negotiable.
5a Changing the date of a booking: Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made.
6. Cancellation of booking by us:
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.
7 Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your booking please tell “CRANMER COUNTRY COTTAGES” before you confirm your booking and give “CRANMER COUNTRY COTTAGES” full details in writing as early as possible before you travel. If the property owner reasonably feels unable to properly accommodate the particular needs of the person concerned, “CRANMER COUNTRY COTTAGES” reserves the right to decline or cancel the reservation.
8. Damage to property.
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from the security deposit pre-authorised against your card, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. Note: Never use any chemical including stain devils on carpets or upholstery, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced. Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.
9. Accidents, injury and personal property.
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
10. Website and advertisements.
We aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.norfolk-luxury-cottages.co.uk) and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing Cranmer Country Cottages. We cannot accept responsibility for the descriptions on these sites.
11. Data Protection Policy:
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs etc.
11.1 We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities, such as customs/immigration if required by them or as required by law.
11.2 We will not however, pass any information onto any person not responsible for part of your accommodation. This applies to any sensitive information that you give us such as details of any disabilities or dietary/religious requirements (In making this booking you consent to this information being passed on to the relevant persons). You are entitled to a copy of your information held by us. If you would like to see this please contact us.
11.3 We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, write to us. We may also provide your details to selected third parties for similar purposes. If you do not wish to receive such approaches in the future, please write to us.
12. Swimming Pool:
You are responsible for your own safety whilst using the swimming pool as it is unattended and we do not provide a lifeguard. All reasonable care must be taken by you, and all rules displayed on the pool side and in the information pack must be obeyed. Failure to observe these rules may result in the swimming pool being closed. If broken glass is found anywhere in the swimming pool area it will be closed immediately for safety reasons. Children must be supervised at all times. If the pool cover, jet stream, or any pool equipment is damaged you will be charged the full replacement cost. We make every effort to keep the swimming pool open all season however it may be necessary to close it due to contamination, mechanical breakdown or other circumstances beyond our control. No compensation will be paid in these circumstances.
12.1 Use of the swimming pool and supply of an electronic pool entry key is subject to CRANMER COUNTRY COTTAGES receiving a signed insurance waiver and pool rules prior to your arrival. The key will not be handed over or left inside the cottage unless we have a received a signed copy of the insurance waiver. If you are likely to arrive out of usual meet and greet hours the forms must be downloaded from our website signed by you and received by us before we hand over the key. Lost or non-returned keys are charged at £25.00 per key.
12.2 The pool is available for guests use daily in accordance with the timetabled hours shown on our website. We reserve the right to change the availability of the pool in the event of an emergency.
12.3 Children under the age of 16 must be accompanied by an adult in the pool building. Infants must wear neoprene swim nappies. Children under the age of 2 years must be accompanied by 1 adult to one child.
2.4 Lone swimming is not permitted for health and safety reasons.
12.5 The pool is available for use by CRANMER COUNTRY COTTAGES guests staying onsite only and not their visitors. We reserve the right to cancel guest access to the pool if the pool rules are not adhered to.
13. Kid's Playground
You are responsible for your own safety whilst using the Kid's playground as it is unattended. All reasonable care must be taken by you, and all rules displayed on the bench and in the information pack must be obeyed. Children must be supervised at all times. We make every effort to keep the Kid's playground open all season however it may be necessary to close it due to mechanical breakdown or other circumstances beyond our control. No compensation will be paid in these circumstances.
14. During your stay;
You can arrive at your accommodation after 4 pm on the start date of your holiday and you must leave by 10 am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.
14.1: Linen and towels - Bed linen and towels are provided (duvets + blankets and sheets). Linen for cots is not provided. Towels for the swimming pool are not provided.
14.2: Delayed departure If, without our agreement the accommodation and the associated property have not been vacated by all party members by the departure time you will pay us 10% of the daily equivalent of the accommodation price for each hour or part thereof between the departure time and the time at which they are so vacated.
14.3 Safety issues - It is the responsibility of the Organiser to: ensure that all party members are made aware of, and comply with any reasonable written or oral instructions or requests given by us or our staff which may contribute to the health, safety or welfare of party members or of anyone else; have a responsible Hirer, as soon as practicable following the arrival time, inspect the accommodation and any part of the associated property which any party member will access during in or immediately following the Booking period and familiarise themselves and the other party members with (a) means and routes of escape, (b) any actual and potential hazards and (c) such steps as are reasonably necessary to avoid illness, injury or damage which may arise from any such hazards.
All properties have a strict No Pet policy which is non-negotiable. This is for health/allergy reasons. If a pet is found on the premises you will be required to remove it immediately and may be charged for specialist cleaning. We are however unable to guarantee a 100% allergen-free environment.
Registered assistance dogs will be accepted free of charge in Woodpecker Cottage only, subject to availability and request at time of initial booking.
16. Fireworks & Chinese Lanterns:
Cranmer Country Cottages is in a rural area with wildlife and farm livestock in close proximity so fireworks and Chinese lanterns are strictly forbidden.
17. Cleaning on departure:
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Bins to be emptied into wheeliebins. No loose bin bags to be left, bin men will not take them. Nappies must be placed in the nappy bin provided in the waste area, placed in yellow sacks. They must be separated from household waste as they unfortunately go into landfill.
Failure to meet this standard will result in a cleaning charge against your deposit.
18. Problems & Complaints:
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!
19.1 “CRANMER COUNTRY COTTAGES” will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these terms and conditions that is caused by events outside “CRANMER COUNTRY COTTAGES”’s reasonable control (Force Majeure Event).
19.2 For the purposes of these terms and conditions, Force Majeure Event means an event beyond the reasonable control of “CRANMER COUNTRY COTTAGES” including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of “CRANMER COUNTRY COTTAGES” or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
19.3 “CRANMER COUNTRY COTTAGES” obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues, and “CRANMER COUNTRY COTTAGES” will extend the time to perform these obligations for the duration of that period. “CRANMER COUNTRY COTTAGES” will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which “CRANMER COUNTRY COTTAGES”’s obligations under these terms and conditions can be performed despite the Force Majeure Event.
20. Entire Agreement:
These terms and conditions constitute the entire agreement between you and “CRANMER COUNTRY COTTAGES”. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of “CRANMER COUNTRY COTTAGES” which is not set out in these terms and conditions.
Any variation, including the introduction of any additional terms and conditions, to these terms and conditions by you, shall only be binding when agreed in writing and signed by “CRANMER COUNTRY COTTAGES”.
22. Governing law and jurisdiction:
These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales