FAQ's

Where?

How far are the Norfolk holiday cottages at Home Farm Cranmer from London?

North London to Cranmer is approx 110 miles and takes roughly 2 1/4 hours. Directions

How far are the holiday cottages from Stanstead airport?

Cranmer Holiday Cottages are approx 86 miles from Stansted airport and takes roughly 2 hours 9 minutes. Norwich airport takes approx 1 hor 20 minutes.

Which is the nearest rail station?

Kings Lynn is 44 minutes from Cranmer, Norwch 1hour fifteen minutes. Travelline

How far is it to the north Norfolk coast and beaches?

The magnificent Holkham beach is approximately 7 miles from Home Farm Cranmer and Wells-next-the-Sea is 8 miles.

Which are the nearest towns and villages?

The holiday cottages at Home Farm Cranmer are just south of South Creake, within 2.5 miles of Barsham, 4.5 miles Walsingham, 3.5 miles Fakenham, 6.8 miles Burnham Market and 8 miles from Wells.

Is there a pub within walking distance?

Biking distance maybe but not walking distance.

Where is the nearest place to eat and can we book a table in advance?

There are several pubs nearby and fish and chips from Wells or Fakenham - see Eating Out

How?

When is the best time to call with a booking query?

The office is open 9.00am - 5.00pm except for weekends. Telephone enquiries are answered between 9.00 am and 7.00pm on 01328 823135 Monday to Friday, and 10.00am - 1.00am Saturday. For enquiries outside of these times please Email us. We will try to get back to you within 24 hours, maybe longer if it is during the weekend.

Where are the prices shown, can I book online?

To ensure you get the dates you want and to receive rapid confirmation it is best to book online through our booking system. Just enter a start date in the calendar and the system will do the rest. Prices are shown as part of the real time availability chart. If a period is booked you will not be able to see the price. We will need card details to process the booking. Debit cards are free of charge but we do make a charge of 1.5% on all credit cards excl Amex which is extra. Sorry.

Do we ever have any cancellations?

Only very rarely do we have cancellations during peak season. However if you sign up to our newsletter you will be first to hear of cancellations, late availability and special offers.

How do I pay my security deposit, when will it be refunded after my holiday?

We will ask you for credit card details for housekeeping deposit payments alternatively you may send us a cheque but it must be cleared through the bank before you arrive for your holiday. the cottages are checked by our staff after you have left. We will only take payments from you if the cottage is left in an untidy state or if anything has been damaged or broken during your stay.

Do I need to bring bedding & towels?

We provide freshly laundered 100% cotton bedding and towels for your cottage. You will need to bring towels for the swimming pool and cot bedding if you have reserved a cot. We do not provide cot dedding due to allergies.

I am on holiday, I would like a rest from cleaning - is there a daily maid service?

You can book a maid service in advance of your holiday subject to availability. A daily service is £15.00 per day and includes making the beds tidying up stacking the dishwasher and a quick clean. Mid holiday change of bedding and towels and clean is £35.00 and end of holiday clean is £40.00.

How can I arrange tennis coaching during my stay?

You can arrange tennis coaching through Premier Raquets & Fitness - just send prf an email with your request and they will arrange to send a coach to site subject to agreed price and availability. you can pay them directly by card. They have indoor courts at Sedgeford if the weather takes a turn for the worst! Premier Raquets & Fitness are at Hunstanton 14.5 miles from us.

How can I arrange swimming lessons during my stay?

Swimming can be arranged through Faye our swimming teacher. just send Faye an email and she will try to fit you in.

How can I arrange a babysitter during my stay?

We have several sitters who have been CRB checked - please fill out a babysitting enquiry form or send us an email and we will let you know who is available you can book directly with your sitter.

Who?

Are we child friendly?

Very deffinitely - holidays for babies & preschoolers to teens, with baby friendly extras available on request.

Are there childrens plates and cutlery in the cottages?

Yes, you will find cutlery etc but not feeding beakers. We provide travel cots (no linen), highchairs, baby listeners etc. these must be booked in advance.

Do we accept pets?

Sorry no, we do not accept pets due to allergies and young children on site.

Are our cottages wheelchair accessible?

Two cottages have been designed with wheelchair access in mind - Wagtail and Tern cottages. Full access statements are available on request.

Are we a suitable party house venue?

Although we are a suitable location for family and friends to get together - we are not suitable for all night parties, stag or hen do's or wedding receptions. We live on site and we may have other guests staying.

During our stay would we have assured private access to the pool?

It may be possible to book a private hour in the pool subject to availability. The private hours are not available beyond 9.00pm. Please see our pool rules

What?

What is a Housekeeping deposit? Will it be refunded promptly? When are charges made?

The Housekeeping deposit is paid and cashed as part of your final balance payment. We rarley make charges for small items but we will charge if the premises have been left in an untidy or dirty condition, if keys have been lost or if items are missing or have been damaged or broken. We will inform you if we need to deduct charges from your deposit payment. We aim to refund payments within 7 - 10 days. The deposit also covers loan of Ba Ba blackout blinds, games room kit and swimming pool keys.

Are we part of a larger holiday cottage agency?

No, we are an independent family owned business. When you make your booking itis directly with us - no agency fees when you enquire and make your booking through our website.

Is Home Farm Cranmer a working farm?

Cranmer Country Cottages is part of Home Farm Cranmer an arrable farm of 165 acres which is run seperately from the cottages. There is no livestock on the farm at present.

Cranmer country cottages offer weekly breaks and short breaks out of school holidays. Norfolk weekend breaks Friday to Monday and midweek breaks Monday to Friday. Two night breaks maybe available in low season ie Novemeber to mid Feb excluding christmas and New Year. Please Email us.

When?

When can we use the swimming pool?

The pool is open to Cranmer Holiday Cottages guests: Monday to Thursday from 7.00am in the morning to 12.00am. It is closed for lunch and then reopens between 3.00pm and 7.00pm. On Fridays the pool is open until 9.00am and then reopens at 5.00pm until 8.00pm. Saturdays the pool is open all day until 8.00pm. The timetable may differ from this from time to time but only by an hour or so.

The cottages swimming pool is open to guests of Cranmer Cottages only and not their visitors. Access to the pool is via an electronic key available on receipt of a £10.00 deposit payment and only once the pool rules disclaimer has been read and signed by the guest.

When can we arrive and depart?

Your cottage is booked from 4.00pm on arrival day. Departure is 10.00am. It may be possible for you to arrive earlier but you would need to ring us after 11.00 am to see if we have finished cleaning your cottage.

What happens if we arrive later than 6.00pm and the office is closed?

Please ring us and let us know when you are likely to arrive. We like to welcome our guests personally however, meet and greet is usually between 4.00pm & 6.00pm. Outside of those times we may arrange for you to call at the house or we may leave a key in the keysafe and give you a unique code. If we are unable to greet you because you will be arriving late we will arrange a mutually convenient time to go through everything on Saturday morning once you have settled in.

We would like to arrange food delivery from Tescos or Waitrose?

Please organise this to arrive after 5.00pm on arrival day or on the following day. We cannot guarantee that we will be able to check your delivery and stow refrigerated food during change over or meet and greet. please give the Home Farm address; Cranmer Country Cottages , Your cottage name, Home Farm Cranmer Fakenham NR21 9HY.

We would like to order a locally prepared oven to table meal for our arrival - when should we place the order?

We can arrange local food and farm shop deliveries but we do need a minimum of 2 weeks notice to organise this. Local food delivery

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