FAQ's

 

Where?

How far are the Norfolk holiday cottages at Cranmer Country Cottages from London?

North London to Cranmer is approx 110 miles and takes roughly 2 1/4 hours.  Directions

How far are the holiday cottages from Stanstead Airport?

Cranmer Holiday Cottages are approx 86 miles from Stansted Airport and takes roughly 2 hours 9 minutes. Norwich Airport takes approx 1 hour 20 minutes.

Which is the nearest rail station?

Kings Lynn is 44 minutes from Cranmer.  Norwich 1 hour fifteen minutes.  Travelline

How far is it to the North Norfolk coast and beaches?

The magnificent Holkham beach is approximately 7 miles from Cranmer Country Cottages and Wells-Next-The-Sea is 8 miles.

Which are the nearest towns and villages?

The holiday cottages at Cranmer Country Cottages are just south of South Creake, within 2.5 miles of Barsham, 4.5 miles Walsingham, 3.5 miles Fakenham, 6.8 miles Burnham Market and 8 miles from Wells-Next-The-Sea.

Is there a pub within walking distance?

Biking distance maybe but not walking distance.

Where is the nearest place to eat and can we book a table in advance?

There are several pubs nearby and fish and chips from Wells-Next_The-Sea, Walsingham & Fakenham - see Eating Out

How?

When is the best time to call with a booking query?

The office is open 9.00 am - 5.00 pm except for weekends. Telephone enquiries are answered between 9.00 am and 6.00 pm on 01328 6823135 Monday to Friday and 10.00 am - 11.00 am Saturday. For enquiries outside of these times please email us. We will try to get back to you within 24 hours, maybe longer if it is during the weekend.

Where are the prices shown? Can I book online?

To ensure you get the dates you want and to receive rapid confirmation it is best to book online through our booking system. Just enter a start date in the calendar and the system will do the rest. Prices are shown as part of the real time availability chart. If a period is booked you will not be able to see the price. We will need your card details to process the booking. Debit cards are free of charge but we do make a charge of 1.5% on all credit cards excl. Amex which is extra. Sorry.

We are a large family group we are not sure of exact numbers yet?

When your booking is made you need to know exactly how many guests will be using the properties. If you have spare beds that is OK. For insurance reasons we cannot exceed the numbers stated in our details including the number of children and infants. We will ask you to complete a booking form for each property. Each property needs to be covered by an insurance waiver from a person staying in the cottage - this covers liability for use of the swimming pool.

We have a number of children in our party can they sleep in with us or on blow up beds?

All children and infants must have an allocated bed or travel cot - ages must be indicated on the booking form. We can supply one travel cot per cottage. It may be possible to accommodate an additional cot in the second bedroom of Garden House or Avocet only if guests would like to bring their own cot.  We do not supply bedding for travel cots.

Do we ever have any cancellations?

Only very rarely do we have cancellations during peak season. However if you sign up to our newsletter you will be first to hear of cancellations, late availability and special offers.

How do I pay my security deposit? When will it be refunded after my holiday?

We will ask you for credit card details for housekeeping deposit payments. The cottages are checked by our staff after you have left. We will only take payments from you if the cottage is left in an untidy state or if anything has been damaged or broken during your stay.

Do I need to bring bedding & towels?

We provide freshly laundered 100% cotton bedding and towels for your cottage. You will need to bring towels for the swimming pool and cot bedding if you have reserved a cot. We do not provide cot bedding due to allergies.

I cannot arrive on the Friday night before 6.30 pm how do I get into my booked property?

Please email us and let us know your ETA if it is likely to be later than 6.30 pm. If we hear nothing we will leave the key in the keysafe adjacent to the front door you will need to give us a call at the office on 01328 823135 to find out what the code is. We will arrange a suitable time to go through things the following morning - usually before 10.00 am or later in the day if more convenient. There is plenty of info available in the cottage welcome folder including pool times and local knowledge etc.

I am on holiday, I would like a rest from cleaning/I prefer not to spend my last day cleaning - is there a daily maid service?

You can book a maid service in advance of your holiday subject to availability. A daily service is £20.00 per day and includes making the beds, tidying up, stacking the dishwasher and a quick clean. Mid holiday clean is £25.00 - £30.00 and end of holiday clean is £30.00 in sleep 4 properties and £40.00 in larger properties. If you are staying for 2 weeks we will provide clean linen & towels for all beds (not cots & z beds). If you would like us to give your property a clean the price will be £25.00 - £30.00.

How can I arrange swimming lessons during my stay?

Swimming can be arranged through Faye our swimming teacher. Just send Faye an email and she will try to fit you in.

How can I arrange a babysitter during my stay?

We have several sitters - please fill out a babysitting enquiry form or send us an email and we will let you know who is available. You can book directly with your sitter.

Can I book a caterer to cook for us during our stay?

Please see our website for our 2 recommended local caterers details & menus or email us and we will email their contact details by return.

Who?

Are we child friendly?

We specialise in holidays for babies & preschoolers to teens, with baby friendly extras available on request. Please note the 5 star eco barns have very beautiful solid travertine floors with rugs and underfloor heating and therefore may not be suitable for a family with a toddler. If booking Coot, Avocet or Garden House guests accept any risks involved. Children should be supervised at all times. Other cottages:  Owl, Wagtail, Tern, Swallow & Woodpecker have laminate or bamboo flooring with the exception of the bathrooms. The wet room bathrooms in Wagtail and Tern have non slip safety flooring.

Is the pool suitable for infants?

The water is heated to 29 degrees although it is often at 30 degrees. Unfortunately we do not allow swimming in our pool for infants under 6 months. We also ask that infants come prepared with neoprene swim nappies these are obtainable from splashabout.co.uk

Are there children's plates and cutlery in the cottages?

Yes, you will find cutlery etc but not feeding beakers. We provide travel cots (no linen), highchairs, baby listeners etc. These must be booked in advance.

Do we accept pets?

Sorry no, we do not accept pets due to allergies and young children on site.

Are our cottages wheelchair accessible?

One cottage - Tern has been designed with wheelchair access in mind. Full access statements are available on request.

Are we a suitable party house venue?

Although we are a suitable location for family and friends to get together - we are not suitable for all night parties. We live on site and we may have other guests staying.

Can we let off chinese lanterns in the grounds?

Sorry. We are an arable farm and there is a high risk of fire particularly at harvest time. We do not permit the use of chinese lanterns or fireworks by our guests at any time of year.

During our stay would we have assured private access to the pool?

It may be possible to book a private hour in the pool subject to availability. The private hours are not available beyond 9.00 pm.  Please see our pool rules

What?

What level of serivce can I expect during my stay?

Cranmer Country Cottages offers 4 and 5 star quality self catering accommodation and facilities. The independant self catering nature of our business means that you can come and go as you please once you have checked in and are familiar with the site. We are not a hotel. The cottages are cleaned and checked by our housekeeping team before our guests arrive and we aim to provide all you need for an enjoyable stay in Norfolk. Unlike a hotel we cannot provide a concierge service and we do not guarantee that our office is manned throughout the day every day. The office is closed at weekends. However our friendly team are around on site throughout the week and we are on hand most weekends; if we are away we provide a duty manager number for emergencies. We have all bought our children up in Norfolk and are happy to impart our inside knowledge about this lovely location.

What happens if the owners are away during my stay?

 If there any problems please let us know immediately by telephone or if there is no one around place a note in the office door and we will get back to you. The office is manned Monday to Friday  9.00 am to 5.00 pm - weekend call outs for emergencies only - numbers can be found in the red telephone box in the courtyard.

In what state do we expect to find the property when customers have checked out?

The property must be left as it is found; bathrooms & toilets clean, used towels on the floor, clean towels on the bed. Kitchen worktops, fridge, microwave etc clean and free from food products. Kitchen floor free from food & spills (they attract the ants if left). Furniture free from spills and food residue. We reserve the right to make a charge if the cottages are not left in a suitable condition. if you want to enjoy your holiday and not have to worry about cleaning, you can book a departure clean.

What is a Housekeeping deposit? Will it be refunded promptly? When are charges made?

The housekeeping deposit is held as part of your final balance payment. We rarley make charges for small items but we will charge if the premises have been left in an untidy or dirty condition, if keys have been lost or if items are missing or have been damaged or broken. We will inform you if we need to deduct charges from your deposit payment.

Are we part of a larger holiday cottage agency?

No, we are an independent family owned business. When you make your booking itis directly with us - no agency fees when you enquire and make your booking through our website.

Is Home Farm Cranmer a working farm?

Cranmer Country Cottages is part of Home Farm Cranmer, an arable farm of 165 acres which is run seperately from the cottages. There is no livestock on the farm at present.

Cranmer Country Cottages offer weekly breaks and short breaks out of school holidays. Norfolk weekend breaks Friday to Monday and midweek breaks Monday to Friday. Two night breaks may be available in low season ie November to mid February excluding Christmas and New Year. Please email us.

When?

When can we use the swimming pool?

The pool is open to Cranmer Holiday Cottages guests:  Monday to Thursday from 7.00 am in the morning to 12.00 am. It is closed for lunch and then reopens between 3.00 pm and 7.00 pm. On Fridays the pool is open until 10.00 am and then reopens at 5.00 pm until 8.00 pm. On Saturdays the pool is open all day until 8.00 pm. Sundays it is open 7.00 am - 11.00 am then from 2.00 pm to 8.00 pm. The timetable may differ from this from time to time but only by an hour or so.

The cottages swimming pool is open to guests of Cranmer Cottages only and not their visitors. Access to the pool is via an electronic key and only once the pool rules disclaimer has been read and signed by the guest. If a key is lost, a charge of £20.00 will be taken from the Housekeeping deposit.

When can we arrive and depart?

Your cottage is booked from 4.00 pm on arrival day. Departure is 10.00 am. It may be possible for you to arrive earlier but you would need to ring us after 1.00 pm to see if we have finished cleaning your cottage.

What happens if we arrive later than 6.30 pm and the office is closed?

Advance warning of late arrivals would be appreciated. Please ring us on  01328 823135 or email bookings@norfolk-luxury-cottages.co.uk to let us know when you are likely to arrive. We like to welcome our guests personally however, meet and greet is between 4.00 pm & 6.30 pm on a Monday or Friday. The office is closed at weekends. Outside of prescribed meet & greet times we will either arrange for you to call at the farmhouse or we will leave a key in the keysafe and give you a unique code. If we are unable to greet you because you will be arriving late we will arrange a mutually convenient time to go through everything on Saturday morning once you have settled in. This is usually between 9.00 & 10.00 am. We can only leave the pool key in your cottage if we have received a signed copy of the pool rules in advance of your stay for health & safety reasons.

Can we arrange food delivery from Tescos, Sainsburys or Waitrose?

Please organise this to arrive after 5.00 pm on arrival day or on the following day. We do not have the staff to check your delivery and stow refrigerated food so please ensure that you are here to receive it. Please give the Home Farm address; Cranmer Country Cottages, your cottage name, Home Farm, Cranmer Fakenham NR21 9HY.

We would like to order a locally prepared oven to table meal for our arrival - when should we place the order?

We can arrange local food deliveries but we do need a minimum of 2 weeks' notice to organise this. Local food delivery

If you cannot find the information you are searching for here please send us an email and we will get back to you as soon as we can.

 

AVAILABILITY & BOOKINGS

Tel: (+44) 01328 823135

For late availability discounts check dates above

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